OVERVIEW

Eternel Home Decor furniture is meticulously handcrafted using upcycled raw materials sourced from Australia.

We take pride in carefully using Australian natural wood, ensuring that each piece is one of a kind and cannot be replicated identically. Every wood grain has its own charm and story, making each creation truly special.

Please note that variations in color, size, and design may occur in comparison to the product images displayed. The appearance of items may also differ based on the browser and monitor used to view them.

Due to the organic nature of our materials, each item has unique dimensions, making your home décor exceptional.

 

WOOD

The wood used in our furniture and décor items is sensitive to moisture and temperature variations, particularly in Australia's diverse climate.

This may lead to natural cracks or shifts depending on the season, room climate, or exposure. These changes do not affect the quality of our products but rather add to their unique character.

Please remember that wood is a living material, and slight movement over time is a natural occurrence.

Important: Eternel products are not toys and are designed for indoor decorative purposes. Please keep them out of reach of children.

 

PRODUCT CARE

We ensure that each item is treated with at least one coat of 100% natural, food-safe beeswax.

Eternel Home Décor products are primarily designed for indoor use. If you choose to place them outdoors, it is at your own risk.

To maintain the longevity of your product, we highly recommend:

• Protecting your product at least three times a year by applying three coats of 100% natural beeswax (we suggest "Liquid Beeswax" from Gilly’s Australia) or a clear oil for timber furniture.
• Frequently dusting your furniture and décor items with a damp cloth, followed by drying with a lint-free cloth.
• Adding felt pads under products to ensure stability and prevent floor scratches.
• Avoiding exposure to heat, liquids, or hot food, as these can cause damage.

Caution: Do not light candles or any heat source directly on Eternel Home Décor items, as this may cause a fire hazard.

Unprotected wood may crack, split, or change color more quickly. Excessive water exposure may also cause mold growth.

 

 

PRODUCT HANDLING

• Do not overload any item beyond its intended use.
• Coat stands have a specific number of hooks for hats, scarves, jumpers, coats, handbags, etc.
• Eternel pieces are designed as decorative or artistic elements for your home.
• Many items are heavy—please handle, carry, and lift with care.

 

PRODUCT PRICES

All prices are displayed in your selected currency and include GST.

Prices may vary depending on measurements, sizes, shipping, wood species, lampshade design shape, and materials used.

 

PAYMENT & SECURITY

All payments must be made in Australian Dollars (AUD). The full price must be paid before delivery or at the time of purchase.

How to Pay:

• Online Store: Payments are processed securely via Shopify when purchasing directly from our website.
• Other Payment Options: If you prefer a different method, please contact us at hello@eternelhomedecor.com.

Available Payment Options & Fees:

• Stripe (via invoice only) – 3.5% fee
• PayPal – 6% fee
• Credit Card (EFTPOS) – 2.2% fee
• Wise.com – Low fee

Installment payments available – Payments can be made every fortnight.

We have taken every measure to ensure the security and privacy of your transaction.

• Eternel Home Decor does not store your bank card information.
• Your invoice will reflect the details provided at the time of purchase.
• All personal data is handled with strict confidentiality and will not be shared.

Security Notice: Email is not encrypted and should not be used to transmit credit card details. Do not send any bank or credit card information via email under any circumstances.

 

DELIVERY

Eternel Home Decor is happy to deliver your unique item.

Australia-Wide Shipping:

• Small & Medium Items: Sent via Australia Post.
• Large Items: Shipped with a specialized shipping company, depending on the destination.

International Shipping:
We offer worldwide shipping via DHL:

• DHL Express – Fastest option
• DHL Sea Freight – More economical for larger orders

Shipping costs vary depending on the size, weight, and destination of your order.

For any shipping inquiries or custom delivery requests, feel free to contact us at hello@eternelhomedecor.com.

 

CUSTOM CLEARANCE

For large items shipped internationally, Eternel Home Decor does not cover the cost of custom clearance, nor do we take responsibility for any storage fees incurred due to delays or missing paperwork.

The choice of your customs broker is entirely up to you, and we are not liable for any issues arising from your chosen broker or the clearance process. However, based on feedback from previous clients, we may be able to recommend a customs broker who has provided satisfactory service.

While we do not cover these costs, we will do our best to assist you during the custom clearance process and help ensure that your items are delivered as smoothly as possible.

Any storage fees resulting from delays, incorrect paperwork, or issues related to customs clearance are the responsibility of the buyer.

 

EXCHANGES & REFUNDS

We do not offer refunds or exchanges on large items such as table lamps, floor lamps, coffee tables, lampshades, hat stands, and incense holders.

If you have any questions or concerns about our products or services, please feel free to contact us via email at hello@eternelhomedecor.com.

Please be aware that email is not encrypted and should not be used to transmit credit card details. Do not send any bank or credit card information via email under any circumstances.

REGISTERED COMPANY INFORMATION

Registered Company: Eternel Home Decor
Registered in: Australia
ABN: 15 986 048 678